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Owned and operated by Signature Direct Assured, our team is ready to help with orders, product questions, or planning your perfect outdoor space.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Larger items like pergolas, gazebos, and patio furniture sets may require additional handling time, and we will keep you informed every step of the way.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time. If you need any help locating your tracking details, just send us a message.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not meet your expectations, please refer to our Return Policy page for complete details on how to start a return. Our team is happy to walk you through the process.
Can I exchange an item for a different style or size?
We are happy to help with exchanges on eligible products within our return window. Contact our team with your order number and the item you would like instead, and we will guide you through the next steps.
How do I choose the right patio furniture set for my space?
Start by measuring your deck, patio, or garden area so you know what will fit comfortably. Consider how you plan to use the space, whether for dining, lounging, or entertaining. Our team can help you narrow down options based on your layout and style preferences.
Are your pergolas and gazebos designed for year-round outdoor use?
Our pergolas and gazebos are built with durable, weather-resistant materials designed for lasting outdoor enjoyment across seasons. Product pages include specific material and care details so you can choose the structure that best suits your climate and backyard setup.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our team aims to reply to every inquiry within 24 hours during business days.
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Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
30-Day Returns
Not the right fit for your outdoor space? Our return policy gives you 30 days to decide.
